Getting and Entering Your Treatment Refill Code

Your Phothera device keeps track of how many treatments you have left. When you're running low (under 20 treatments) or have used all your treatments, you'll need a refill code to continue therapy.

1. How to Find Your Device Code
2. Getting Your Refill Treatment Code
3. Entering Your Refill Code
4. Troubleshooting Refill Code Problems

How to Find Your Device Code

For DT Controller Devices (Phothera 100, 200, 400, 600):

1. Quick Method:

• Press the CANCEL button and LEFT ARROW button at the same time
• Your screen will show a code starting with "C" followed by three numbers (e.g., like C123)
• Write down this complete code

2. Menu Method:

• Enter your unlock code (usually "0007")
• Press CANCEL, LEFT ARROW, and PLAY/PAUSE buttons all together
• When the screen shows "- - - 1", press UP ARROW four times until it shows "- - - 5"
• Press PLAY/PAUSE to enter Menu 5
• The screen will display your Device Code (e.g., CXXX, other code formats exist on older devices). Write down the complete code

For ClearLink Controller Devices (Phothera 600, 600-3D, 400, Pro series):

• Your device code will automatically appear when treatments are low or exhausted
• You can also find it in your device settings menu

Getting Your Refill Treatment Code

Don't wait - get code when 5-10 treatments remain. Once you have your Device Code:

1. Contact your prescribing physician's office (e.g., your provider, nurse, or staff member) 
2. Give them the following information:
   • Your full name and date of birth
   • Your device code (CXXX format)
   • Confirmation that treatments are nearly exhausted
   • Request for treatment refill
3. Your provider will process your refill, they will
   1. Review your treatment progress
   2. Determine the appropriate number of additional treatments
   3. Use ClearLink Provider Portal, or Phothera's online tool to generate refill treatment code
   4. Provide you with a 4-digit refill treatment code
4. You'll receive a Treatment Code (4-digit number, with no letters, e.g., 0972, 1435) either directly from your provider. Please call your provider to receive a refill code. Usually the code is delivered by phone, email or if you have opt-in also via text message.

Entering Your Refill Code

⚠️ IMPORTANT: You must complete ALL current treatments before entering the refill code

For Phothera 100/100XL:

1. Complete your last treatment - device shows device code (CXXX)
2. Press ▶ once - display shows "0000" with last digit flashing
3. Enter refill code, like setting treatment time:
   • For code "0972": Press ▲ 2 times, ▶ 1 time, ▲ 7 times, ▶ 1 time, ▲ 9 times
4. Press ▶ to confirm
5. If correct: Device flashes number of treatments added, returns to "00:00"
6. If incorrect: Device flashes twice, shows device code - try again

For DT Controller devices (200, 400, 600):

1. Complete last treatment - device shows device code
2. Press Cancel + Left Arrow simultaneously
3. Enter 4-digit refill code using UP arrow and LEFT arrow buttons
4. Press Play/Pause to confirm
5. Success: Device confirms treatments added
6. Error: Device flashes code twice, shows device code again

For ClearLink Controller devices:

1. Complete the last treatment
2. Follow on-screen prompts for refill code entry
3. Use the touchscreen keypad to enter the 4-digit refill code
4. Press Enter to confirm

Troubleshooting Refill Code Problems

Problem: "Device won't accept my refill code"

Check:

• ✅ All current treatments are truly exhausted
• ✅ Using correct 4-digit refill code (no letters)
• ✅ Entering code correctly (practice with unlock code first)
• ✅ Device is showing device code (CXXX), not error code

Problem: "I entered the wrong code."

• Don't worry - your device will show your device code again
• Try again with the correct 4-digit code
• No harm done - unlimited attempts allowed

Problem: "Provider says they can't get refill code"

• Verify they're using ClearLink Provider Portal or Phothera's online tool
• Provide your exact device code again
• Alternative: Provider can obtain your refill codes automatically online in minutes from either ClearLink Portal or our online refill code generator.

Problem: "My device code changed."

• This is normal - device codes are randomly generated
• Always use the currently displayed code
• Don't use old device codes from previous refills

Please remember that we CANNOT generate a new treatment code directly, as we need provider authorization. Use the following FORM and select the following options: Patient > I am a current patient > I need a refill code... if you have ongoing issues with your refill code.