What Does the "C" Code Mean?
If you see a code starting with "C" followed by three numbers (like C123, C456), this is your Device Code. This is completely normal and not an error message.
Don't Worry!
- This code doesn't mean your device is broken
- It's a normal part of the treatment tracking system
- Your device works correctly by showing you this information
When You'll See This Code
Automatic Display:
- If your physician ordered the device shipped locked, and will provide a code before starting therapy
- When you have fewer than 20 treatments remaining
- When all treatments have been used
- After entering an incorrect refill code
Manual Display:
- When you press CANCEL + LEFT ARROW together on DT controllers
- When accessing Menu 5 on your DT device
- ClearLink Controller can display this information from the "Machine Info" section in the Service Main Menu
What to Do When You See This Code
- Write down the complete code (including the "C" and all numbers)
- This code is needed to get your treatment refill
- Contact your prescribing physician with this code
- Your doctor will provide you with a 4-digit Treatment Code to restore your treatments
If You Need Help
- Take a photo of the screen showing the C code
- Your doctor's office can help explain the refill process
- Contact Phothera customer service if you're unsure about next steps by using the Contact Form, select the following options Patient > Current Patient > I am seeing a code starting with a C
Applies to all Phothera devices with treatment tracking: 100, 100XL, 200, 200XL, 400, 600, 600-3D